Customer Service


From quotation to settlement, MST can provide you with detailed reports utilizing our recently developed, integrated database tracking and reporting system.


Once basic information is collected, a detailed quotation is provided that describes the services that will be performed along with the treatment and refining fees.


When your material arrives at MST a confirmation is sent out letting you know that we have received your material, applied a tracking number, and entered the gross weight into our tracking system.


Once your material is processed and the samples are analyzed, MST will provide a detailed settlement summary identifying total ounces contained for each metal analyzed, metal accountability, as well as treatment, transportation and refining charges.


As always, customers and their representatives are invited to visit our facility to witness the processing of their material.


Please feel free to review our Terms & Conditions below.


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